Your Success Is Our Success

Implementing any new initiative or partnership requires a dedicated team of committed professionals. Our Customer Success Team is focused on your success. We offer a range of professional services – from strategy to implementation to training options – to help ensure short and long-term success.

Our training and professional services are included as part of every platform subscription to drive successful outcomes. Training is delivered on-site or virtually and is organized to address key roles and functions at the partner level

Our technical support and training programs – delivered via phone, webinar, or in person – help guide faculty and instructional design teams towards successful platform usage and implementation.

Training Topics: Getting Started
Building Learning Science-Based Courseware:

  • Team formation and project planning
  • User roles and permission setup
  • Developing effective outcomes models: designing for data
  • Using learning science in courseware design
  • Formative assessment integration
  • Using Acrobatiq-developed courses with an LMS
  • Collecting and analyzing student feedback from within an Acrobatiq course
  • Accessibility compliance requirements

Teaching Effectively with Learning Analytics

  • Overview of faculty dashboards and reports
  • Using data effectively to inform classroom interactions.
  • Using data to provide efficient, personalized support for students.
  • Analyzing and leveraging data following a course to drive continuous content (and outcomes) improvements.

Using Data to Refine and Improve Courseware:

  •    Analyzing and using data to take targeted steps to improve courseware

Acrobatiq trains key on-campus resource(s) in a “train the trainer” model so they can be a scalable resource to drive program development as needs expand.

Professional Services

Acrobatiq provides a full range of training and support to our partners. Our goal is to ensure that all faculty, instructional design teams, and teaching center staff learn a repeatable methodology for developing highly effective and data-rich adaptive courseware around which effective instruction can be organized to improve completion rates.

Examples include:

Learning Design: Educators and instructional design professionals will learn to author courses using best practices in data-driven instructional design. The project will allow teams to build internal capacity using Acrobatiq Smart Author. Training covers instructional design principles derived from learning science research; how to translate those principles into consistent course elements; how to build skill graphs representing outcomes at an appropriate level of granularity; and how to design for data and use learning analytics to optimize instruction and learning.

Learning Analytic Data Services: Acrobatiq will train and support users in understanding how to interpret learning data generated from the Acrobatiq platform. Training can include topics such as how to use data to optimize instruction; how to interpret data from The Learning Dashboard; how to combine learning data about learning objectives with other data the institution may generate to gain new insights into learners and learner progression through programs, etc.

Software Engineer Consultation: The Acrobatiq technical team will provide platform integration, school branding, a test environment, software engineering consulting and technical support.

Project Support: Each partner institution using the Acrobatiq platform will be assigned an Engagement Manager to serve as learning design lead for the partnership. The Engagement Manager will collaborate with project participants to ensure that projects are delivered on time and meet specified goals.

Impact Evaluation: Acrobatiq’s Director of Research can assist institutions looking to set up rigorous evaluation of impact and outcomes with the following services: study design, data collection, data analysis and more.